Focus on Customer Service Excellence |
Customer Service Profile™ |
Frequently Asked Questions |
1. What is the Customer Service Profile™ and how does it work?
The Customer Service Profile™ is an online survey answered by the candidate or employee. The results of this survey are used to compare a candidate's or employee's knowledge, skills and behavior against the most successful people in the customer service industry, and more importantly to the top-performing customer service professionals in your company. The results of the assessment are immediately available for you to download. The straightforward report will help you in your hiring process and decision-making. You'll make better and more informed hiring decisions which will result in more professional and productive customer service for your organization.
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2. What are the benefits of using Customer Service Profile?
- Increase revenue with repeat customers – Hire employees with integrity who have the natural ability to care about your customers' satisfaction.
- Increase order size and frequency – Hire employees with the communication skills and the aptitude and personality for customer service.
- Minimize customer problems and dissatisfaction – Hire capable individuals who know how and want to solve customer problems.
- Increase customer recommendations and referrals – Hire responsible employees who have the initiative to "over deliver" when they are asked for assistance.
- Increase sales and profits – Hire perceptive individuals who have the ability to see opportunities for new business and bigger orders.
- Reduce training costs by – Determine which candidates will do the job even before you hire them.
- Decrease overhead costs – Administer all assessments and reports online, using an easy, intuitive control panel.
- Increase customer service training ROI – Know specifically where each candidate or employee needs development involving customer service issues.
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3. What about validity?
The Customer Service Profile was validated in 2003, assuring that it does not discriminate against any protected group. A copy of the validation study is available for purchase.
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4. How long does it take to complete the Customer Service Profile assessment?
It typically takes an individual approximately 20-30 minutes to complete the assessment. The reports are immediately available for you to download.
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5. What does the report cover?
The report measures an individual in the following areas:
- Trust
- Tact
- Conscientiousness
- Conformity
- Focus
- Courtesy
- Flexibility
- Proficiencies in vocabulary and mathematics
See the sample Customer Service Profile report.
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6. How long does it take to get a report?
Just seconds! Once the applicant has completed the survey, you will immediately receive an e‑mail with the report attached.
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7. How can I get started?
Contact or call us at 253-604-4141 to schedule your complimentary consultation about how you can gain valuable insights into your team with the Profiles Checkpoint system.
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Business Insight Technologies
11004 141st St Ct E
Puyallup, WA 98374
Phone: 253-380-9665
Email:
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